After attending one of Melissa's very informative webinars on long-term care insurance, I made an appointment with her to get more personalized information.  During this meeting, she very thoroughly answered the two pages of questions that I had provided beforehand and emailed me additional information that would have been hard to capture in notes.  From the patient, cheerful responses that I received during our meeting, I would never have guessed that she was leaving on vacation the next day and was extremely busy.  Several days later, I received brochures in the mail that she thought might be useful for other family members.   I strongly endorse Melissa and can't imagine finding a more customer-focused or knowledgeable long-term care professional.

T.M., Annapolis, Anne Arundel County, Maryland